Refund, Return & Warranty Policy (Golden Warranty Policy)
MOHAMMAD DABASH EST – 7LE Store
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1. Introduction
This Refund, Return & Warranty Policy (“Policy”) applies to all purchases made on 7LE Store, operated by MOHAMMAD DABASH EST, registered in the Hashemite Kingdom of Jordan.
By completing a purchase, you agree to the terms outlined in this Policy.
Since 7LE Store provides digital products, activation codes, subscriptions, accounts, and virtual services, special conditions apply regarding refunds and warranty coverage.
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2. Digital Product Nature
•All products sold on 7LE Store are digital and electronically delivered.
•Once a product is delivered and activated, it is considered used and non-returnable, except under warranty conditions listed below.
•No physical shipping is involved unless clearly stated.
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3. Golden Warranty Coverage
7LE Store offers a Golden Warranty to ensure customer satisfaction and protection against service failures.
3.1 Warranty Duration
Product TypeWarranty Applies For
Subscriptions (1 month, 3, 6, 12 months)Entire subscription period (e.g., 27 days for 1 month, 350 days for 12 months)
One-time digital products/codesUntil successful delivery or as specified on the product page
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4. Refund & Replacement Terms
4.1 Within the First 14 Days
If a digital product stops working, becomes inaccessible, or is delivered with errors within the first 14 days, the customer is entitled to:
A full replacement of the product OR
A full refund to the original payment method (upon request)
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4.2 After 14 Days
If an issue occurs after 14 days of purchase:
Replacement or extension will be provided based on the remaining subscription period
Cash refund is not available
Instead, store credit (discount code) will be issued for the unused time
Example:
If you purchased a 1-year subscription (120 JOD) and used it for 6 months before it stopped working → You receive store credit worth 60 JOD.
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5. Refunds Due to Delivery Delays
•If 7LE Store fails to deliver the product within the delivery time specified on the product page, and the delay is not caused by external factors (e.g., platform outage, customer not responding), you have the right to request a refund according to Article 14 of the Jordanian Ministry of Industry, Trade and Supply regulations.
•Refunds do not apply if the delay is caused by force majeure or third-party technical issues (e.g., platform maintenance like Netflix, Spotify, Salla).
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6. Situations Not Covered by Warranty or Refund
Warranty does not apply if:
•The problem is caused by the customer’s device, internet, or misuse.
•The account is banned or blocked due to the customer’s misuse, VPN abuse, or violation of platform terms.
•Offensive or abusive language is used against customer support staff.
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7. Abuse & Misconduct
The Company has the right to suspend or refuse service if the customer:
•Uses disrespectful, threatening, or inappropriate language
•Attempts fraudulent chargebacks
•Misuses or resells accounts without permission
•Violates intellectual property or usage policies
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8. How to Request a Refund or Warranty Claim
To submit a claim, the customer must provide:
Order number or invoice
Proof of issue (screenshot or screen recording)
Contact details (email or Telegram/WhatsApp)
Support Team will review your request within 24–72 hours.
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9. Limitation of Liability
•Maximum liability is limited to the value of the product purchased.
•Store credit issued is valid for 90 days from the date of issuance.
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10. Contact Information
For refunds, warranty, or support inquiries:
MOHAMMAD DABASH EST – 7LE Store
Email: [email protected]
Telegram
Website: https://7lle.com
Jordan
